Hospitality Management Workshops
Turn Your Managers Into Leaders!
Our 3.5-hour workshops will guide you and your entire management crew through the process of becoming a cohesive team with strong leadership.
Restaurant Management 201 and Restaurant Management 301 are in-depth management training classes that will give you the knowledge, skills, and systems needed for your team to properly run the daily operations of your business. Both programs will help build the foundation to increase the value of your business and maximize your profits. With the proper systems in place, it will allow you the time and focus to manage the business details that will drive you to success!
These programs are perfect for Owners, Managers, Key Employees and Potential Management Employees wanting to learn the fundamental skills that are required to consistently operate at a high level.
March 9th, 2026
9:00am-12:30pm
Jacob K. Javits
Convention Center
New York, NY
APPEARING AT
You missed out!
March 10th, 2026
9:00am-12:30pm
Jacob K. Javits
Convention Center
New York, NY
RM201 & RM301
COMING SOON!
California
Restaurant Show
August 23-25, 2026
Anaheim Convention Center
Anaheim, CA
Florida
Restaurant Show
October 25-27, 2026
Orlando Convention Center
Orlando, FL
Led by two coaching professionals with a combined 55 years of experience in the restaurant industry, this class is designed to develop the efficiency, leadership, and communication skills of your managers. This is a great opportunity to help your management team reach the next level of success as they learn everything they need to know to establish and achieve concrete goals to grow your business!
What is included in our
Restaurant Management Programs?
10 Mastermind Topics
Business Highlight
A rapid-fire coaching session with our expert teachers. Volunteers from the audience will have Darren and Alison question the specific operational issues facing their business. They will help identify and address the barriers they face by quickly getting to the heart of the problem.
Pre-Planning Session
Prior to the live workshop, Alison and Darren will send a short video where they will challenge you on where you are today and set you up to properly plan for the upcoming workshop. This will help kick off your individual commitment to building a stronger management team that is working together on the priorities that matter.
Restaurant Management 201
& 301 Video Podcast
Check out this episode with Jaime Oikle
regarding our RM 201 and RM 301 programs!
Course Instructors
Darren S. Denington, CFBE, has an extensive background in the restaurant industry and has served as an Owner, Executive Chef, Food and Beverage Director, District Manager, and General Manager. For the past 25 years, Darren has owned and operated a secret shopping, restaurant coaching, and hospitality team training company called Service With Style. He has focused on guest experience, employee training, and team building. He works closely with operators, helping them to implement the systems needed to improve their establishments.
Alison Anne worked her way from Hostess/Busser at a small family-owned restaurant in her hometown to AGM & Events Director at one of Washington, DC's largest sports bars during her 18 year career, in addition to being credentialed with the International Coaching Federation as a Professional Certified Coach. When she noticed the high levels of burnout, dissatisfaction, and turnover plaguing the industry, she discovered she had a knack for drilling down into the heart of what makes restaurants - and restaurant people - tick. Now, her love for the industry has her focusing on employee support and well-being, from the GM to the dishwasher, and working with her clients to connect their vision and growth initiatives to the needs of their staff, while making sure that they are equipped with the systems to do something about it.
Together, Darren and Alison represent the restaurant experience at every level. They are excited to share this innovative new course with restaurant managers everywhere and are confident that they can deliver tangible results for your business by the end of this program.
Your Entire Management Team!
Early Bird Pricing & Group Discounts Available!
Both presentations appearing at the following Restaurant Shows:
Which Program Is Right For You?
Restaurant Management 201
is for you if:
- It's all you can do to get to the end of each shift in one piece, and you never have time to look at the future of the business as a whole
- You don't always feel like your management team members are on the same page
- Even when your management team is on the same page, you're not doing a great job getting your staff members on board with efficient operations
- You feel like you and/or your team are constantly dropping balls on moving new projects forward
- You know you need to create or improve your training program or marketing program, but you don't know where to start
- You don't understand your P&L, or you avoid it because you're afraid it's going to be bad news
- You wish you knew how to get your team to provide better service for your guests
- You're an owner who has all of these elements covered, but you need your entire management team to understand it, and you don't have the time to train them yourself
Restaurant Management 301
is for you if:
- You have one or two successful locations and you want to expand
- You're ready to establish a Head Office and/or an HR team to handle business administration
- Your daily operations are efficient, and now you have time to tinker with little details like menu design
- You have solid key employees, but you need help training them to bring them up as successful managers
- You want to be a hands-off owner with a management team who runs the day-to-day operations
- You're ready to maximize your marketing efforts to increase your daily foot traffic
- You're starting to think about selling the business, or handing it down to your kids
- You know your business can be more profitable and you want to know what to focus on
- You're looking for ways to grow and increase your sales but don't want another location
- Your management team is sufficient but you know they can be better
Learning Outcomes!
- Learn the elements of strong leadership and cohesive team building
- Gain an understanding of the critical systems needed for a strong management foundation
- Enhance the employee onboarding process to attract and welcome new team members
- Learn step-by-step how to implement an entire employee training program
- Understand the guest perspective and set tangible goals for the guest experience
- Obtain a clear understanding of the most important financial systems and how to impact your numbers
- Learn best practices for building the right daily operational system
- Understand how a good marketing plan can guide your establishment to higher sales
- Create an Action Plan of priorities with your team and identify your next steps to success!
Just a few topics that we'll cover:
Leadership
Managers will feel confident in their grasp of the foundational leadership skills necessary to support staff members, delegate tasks, and keep the business running smoothly.
Communication Systems
Participants will critically examine the communication systems at play in your restaurant and determine where they could be made more effective and efficient.
Training Program
Your managers will learn how to implement a training program specific to your restaurant in order to onboard and retain the best possible staff.
Staff Efficiency
Participants will identify specific barriers to productivity and delegation in your restaurant and develop a clear plan to overcome these challenges.
Workshop Goals & Accountability!
Building a strong management team is a progress and this workshop has been created to offer a step-by-step guide to building a management team that understands the importance of goals and accountability. We will identify ways for you to establish tangible benchmarks to measure your growth throughout the class.
Registration Questionnaire
This survey determines what your management team's strengths are and where they have gaps in their knowledge and skills. Each individual registrant will complete a registration questionnaire to prepare them for the class.
Pre-Planning Session
This short video will lay the foundation for the live workshop. Alison & Darren will guide you through a few steps to get you ready for a productive workshop. This will be emailed directly to all registrants.
What to expect
once you sign up!
Prior to the workshop, you will receive a
"Welcome Email" that includes:
A Registration Confirmation
A link for the Pre-Planning Session
A link to the Registration Questionnaire
Access to our Master Forms & Files
FAQ About Restaurant Management 201 & 301
Pre-Planning Session, Registration Questionnaire, 3.5-hour Live Workshop, Master Forms & Files, and Workbook.
The dates, times and location of each Restaurant Management presentation is listed above. Prior to the workshop, you will receive a Welcome Email with the details. The Restaurant Management 201 workshop and Restaurant Management 301 workshop will be held LIVE at the Restaurant Show.
You should expect to see a management team that is communicating well together, focusing on priorities, working on improving teamwork, and growing your business.
Absolutely! Restaurant Management 201 is about building a solid foundation for your business and developing healthy practices. If your business is already running smoothly and looking to grow, you would be a perfect candidate for Restaurant Management 301.
Registrations will be accepted online until the day before the presentation date. You may sign up in person at the show registration counter as late as the morning of the workshop, but you'll be paying the full on-site price! Register online today for a great discount.
The instructors for this course have been actively working with restaurant owners and managers for multiple decades. They have developed a straightforward approach to solving the most critical problems found in hospitality today.
Contact us
Still have questions about our program? Let us know!