Live workshop coming to Orlando!

Workshop Offered
November 8th & 9th, 2023
Orlando, FL
10:00am - 1:30pm

Next Level Hospitality Management Training

Turn Your Managers Into Leaders!

This brand new workshop will guide you and your entire management team through the process of becoming a cohesive team with strong leadership.   

It's an in-depth management training class that will give you the knowledge, skills, and systems needed for your team to properly run the daily operations of your business, while still having the time and focus to manage the business details that will drive you to success!

Our program is perfect for owners, managers, key employees and potential management employees wanting to learn the fundamental skills that are required to consistently operate at a high level. 

Led by two coaching professionals with a combined 55 years of experience in the restaurant industry, this class is designed to develop the efficiency, leadership, and communication skills of your managers. This is a great opportunity to help your management team reach the next level of success as they learn everything they need to know to establish and achieve concrete goals to grow your business!

What is included in

Restaurant Management 201?

10 Mastermind Topics

During the 3.5-hour workshop, our instructors will address 10 Mastermind topics in great length. They will address a myriad of topics, such as revenue generating strategies, staff training systems, and how to create the best guest experience possible. Through these sessions, your management team will grow stronger and more confident in their ability to lead your staff.

Hot Seat Segment

A rapid-fire coaching session with our expert teachers. Volunteers from the audience will have Darren and Alison dissect the specific operational issues facing their business. They will help identify and address the barriers they face by quickly getting to the heart of the problem.

Pre-Planning Webinar

Prior to the live workshop, Alison and Darren will be host a live webinar where they will challenge you on where you are today and set you up to properly plan for the upcoming workshop.  This will help kick off your individual commitment to building a stronger management team that is working together on the priorities that matter.

Course Instructors

Darren S. Denington, CFBE, has an extensive background in the restaurant industry and has served as an Owner, Executive Chef, Food and Beverage Director, District Manager, and General Manager. For the past 25 years, Darren has owned and operated a secret shopping, restaurant coaching, and hospitality team training company called Service With Style. He has focused on guest experience, employee training, and team building. He works closely with operators, helping them to implement the systems needed to improve their establishments. 

Alison Anne worked her way from Hostess/Busser at a small family-owned restaurant in her hometown to AGM & Events Director at one of Washington, DC's largest sports bars during her 18 year career, in addition to being credentialed with the International Coaching Federation as a Professional Certified Coach. When she noticed the high levels of burnout, dissatisfaction, and turnover plaguing the industry, she discovered she had a knack for drilling down into the heart of what makes restaurants - and restaurant people - tick. Now, her love for the industry has her focusing on employee support and well-being, from the GM to the dishwasher, and working with her clients to connect their vision and growth initiatives to the needs of their staff, while making sure that they are equipped with the systems to do something about it.

Together, Darren and Alison represent the restaurant experience at every level. They are excited to share this innovative new course with restaurant managers everywhere and are confident that they can deliver tangible results for your business by the end of this program. 

Learning Outcomes!

  • Learn the elements of strong leadership and cohesive team building
  • Gain an understanding of the critical systems needed for a strong management foundation
  • Enhance the employee onboarding process to attract and welcome new team members
  • Learn step-by-step how to implement an entire employee training program
  • Understand the guest perspective and set tangible goals for the guest experience
  • Obtain a clear understanding of the most important financial systems and how to impact your numbers
  • Learn best practices for building the right daily operational system
  • Understand how a good marketing plan can guide your establishment to higher sales
  • Create an Action Plan of priorities with your team and identify your next steps to success!

Just a few topics that we'll cover:


Managers will feel confident in their grasp of the foundational leadership skills necessary to support staff members, delegate tasks, and keep the business running smoothly.

Communication Systems

Participants will critically examine the communication systems at play in your restaurant and determine where they could be made more effective and efficient. 

Training Program

Your managers will learn how to implement a training program specific to your restaurant in order to onboard and retain the best possible staff.

Staff Efficiency

Participants will identify specific barriers to productivity and delegation in your restaurant and develop a clear plan to overcome these challenges.

Workshop Goals & Accountability!

Building a strong management team is a progress and this workshop has been created to offer a step-by-step guide to building a management team that understands the importance of goals and accountability.  We will identify ways for you to establish tangible benchmarks to measure your growth throughout the class.

Registration Questionnaire

This survey determines what your management team's strengths are and where they have gaps in their knowledge and skills. Each individual registrant will complete a registration questionnaire to prepare them for the class.

Pre-Planning Webinar

This one-hour webinar will lay the foundation for the live workshop. The pre-planning webinar information will be emailed directly to all registrants.

Final Check-in

A final check-in questionnaire will allow you to see the progress that you and management team have made from the start of the class to the conclusion of it.

What to expect

once you sign up!

Once you register, you will receive

a Welcome email that includes:

A Registration Confirmation

A Zoom link for the Pre-Planning Webinar session

A link to the Registration Questionnaire

A Calendar link to your Pre-Planning, Workshop & Food Show dates

Access to our Master Forms & Files

NOVEMBER 8-9, 2023

Prices include admission to the Restaurant Management 201 Workshop and the combined show

between The Florida Restaurant & Lodging Show and The Pizza Tomorrow Summit

$149/pp  Early Bird Special through 10/05/23

$199/pp after 10/05/23

  • 3.5-hour Live Event/Workshop 
  • 1 Full Pass to FRLA/PTS Show
  • 10 Mastermind Topics
  • Pre-planning Webinar
  • Master Forms & Files Package

Restaurant Management 201 Video Podcast

Check out this podcast with Jaime Oikle

about our RM 201 program!

FAQ About Restaurant Management 201

What's Included in the workshop?

Pre-Planning Webinar, Registration Questionnaire, 3.5-hour Live Workshop, Master Forms & Files, Final Check-in Questionnaire, Entrance to either the Western Foodservice & Hospitality Expo or the Florida Restaurant & Lodging Show.

What platform will be used for this workshop?

After you register for Restaurant Management 201, you will receive a Zoom link for the Pre-Planning webinar. The Restaurant Management 201 workshop will be held LIVE at both the Western Foodservice & Hospitality Show and the Florida Restaurant & Lodging Show.

What changes or improvements can I expect to see in my business based on this workshop?

You should expect to see a management team that is communicating well together, focusing on priorities, working on improving teamwork, and growing your business.

When is the last date to register?

Registrations will be accepted online or in person up until the day before the first presentation date.

Early bird prices are valid through:

Western Foodservice & Hospitality Show: July 7th, 2023

Florida Restaurant & Lodging Show: October 5th, 2023

What is different about this workshop from other trainings out there?

The instructors for this course have been actively working with restaurant owners and managers for multiple decades.  They have developed a straightforward approach to solving the most critical problems found in hospitality today.

Contact us

Still have questions about our program?  Let us know!